SSA to Stop Sending Paper Statements

February 8, 2017

The status of Social Security benefit statements has been in flux in recent years.  At one point, SSA claimed a $71 million savings by rolling back the paper statements and instead requiring individuals to either set up an online account or visit a local office to obtain statement.

Last month, Deputy Commissioner Doug Walker disclosed that the agency would cease mailing paper statements to most workers. Only people ages 60 or older who are not receiving benefits and who haven’t opened a MySocialSecurity online account will still get them.

The stated reason is budgetary concerns, but the failure to send paper statements seems shortsighted given that hours at local offices have been cut, the wait times at the 1-800 number is at times interminable and many people lack the capacity to set up an online account.

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